Steph McGovern shares BBC boss’ reaction to complaints ‘They’ve got nothing else going on’

Steph McGovern shares BBC boss’ reaction to complaints ‘They’ve got nothing else going on’

Steph’s Packed Lunch: Steph McGovern discusses BBC complaints

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Steph McGovern, 38, has revealed her former editor on BBC Breakfast had a very relaxed approach towards complaints that were sent in from viewers about the show. The presenter, who left the programme in 2019 after over eight years on the show, told her guests on her Channel 4 programme, Steph’s Packed Lunch, that her boss tended to disregard those who were hitting out at the show in the early hours of the morning. 

Steph got onto the subject while discussing complaints and reviews with former Hollyoaks actress Gemma Atkinson, who had joined her in the studio this afternoon.

Gemma argued that she doesn’t have the time to complain online.

She told Steph: “If I didn’t like something, I wouldn’t go through the effort of sitting down, writing, thinking all about it, posting it, or tweeting. 

“I just wouldn’t do it again if i didn’t like it, I’ve not got time!”

Steph then gave an insight into how complaints were received at BBC Breakfast.

She replied: “Yeah, our editor on Breakfast used to say to us, ‘Anyone who is emailing in at 6am to complain’, because that’s when we were on air.

Quoting her former boss, Steph continued: “‘Seriously, don’t worry about it, because they’ve got nothing else going on in their lives’.”

Agreeing with the editor’s attitude, Gemma responded: “If they don’t know you personally, don’t take it personal!”


Steph joined BBC Breakfast in 2011 and often co-hosted the show alongside Charlie Stayt and Dan Walker.

The mum-of-one left the BBC to front her own Channel 4 show, which she had to front from her own home in March 2020 due to the first coronavirus lockdown.

The series then launched in September 2020 as Steph’s Packed Lunch from Channel 4’s new base in Leeds.

Announcing her departure from the BBC in October 2019, the star said: “This is a dream come true for me and I can’t wait to get started next year. 

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“Just a small matter of having a baby first!

“It’s going to be nerve-wracking, but there’s nothing I love more than finding out what makes people tick, whether it’s a famous face or someone we haven’t met yet who has a cracking story to tell.”

Steph welcomed her baby daughter in November 2019 with her partner.

The presenter explained that part of the reason behind her exit from BBC Breakfast was due to its busy schedule.

Speaking to comedian Suzi Ruffell on Steph’s Packed Lunch, she said: “I loved it. [BBC Breakfast] was brilliant.

“But it was a killer. I did that job for eight years and spent most of my time – as we just said – travelling around the country.”

Steph went on: “I loved that programme but I thought, ‘I’ve had enough now.’

“Then I had a baby then I thought, ‘Nah.'”

She continued: “I was forever living in hotels and getting up in the middle of the night.”

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