Can you get refund for music concerts and festival events because of Coronavirus

Can you get refund for music concerts and festival events because of Coronavirus

As the escalation of Coronavirus containment moves to a 'delay' phase, many Brits will be anticipating rapid changes in how we go about our daily lives.

But what does that mean for thousands of Brits who have bought concert and festival tickets for the summer ahead?

There is a growing acknowledgement that eventually public gatherings will need to be cancelled in order to stem the rapid spread of the virus. However advice from the government is clear: major events will not yet be banned in England.

In contrast, Ireland and Scotland have decided to ban all mass gatherings, following the same extreme move adopted by the U.S., France, Switzerland and Italy who have already announced and introduced such measures.

In the US Coachella was postponed over coronavirus fears with October dates confirmed .The festival was supposed to originally take place in April over two weekends, however ticket purchases for the original dates will be honored for the rescheduled later dates.

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Can I get a refund because of the coronavirus pandemic?

Many major ticket outlets such as Ticketmaster are offering advice online to event ticket holders and will no doubt be updating customers as new developments unfold.

If you are worried about Coronavirus COVID-19 but the event you want to attend has not been cancelled, in most cases you will not be able to claim a refund just yet. Ticketmaster states on its website that refunds or exchanges can only be offered when an event is cancelled.

If your event has been cancelled as a result of COVID-19 outbreak measures, most ticket sellers will contact customers to outline refund processes and what action you need to take.

Postponed events will usually mean your original ticket will be valid for the new rescheduled date, but if you cannot make the new date you will be entitled to a refund.

  • Coachella postponed over coronavirus fears with October dates confirmed

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Speaking to Huffington Post , Adam French, Consumer Rights Expert at Which?, said: “If you’re affected by any cancellations, hold on to your tickets as you may be entitled to a refund of at least the face value of the ticket, even if the date changes. However, you may have fewer protections if the ticket was purchased through a secondary ticket seller.

“If you are unsuccessful, you can try to get a refund by contacting your credit or debit card provider to see if a chargeback or section 75 claim is possible.”

If you have bought insurance along with your ticket purchase it's advisable to get in touch with your provider who will be able to advise on whether you are eligible to claim and what action to take.

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